Privacy Policy

Luigi’s Plumbing & Heating Services
Website: https://luigisservices.co.uk/

Luigi’s Plumbing & Heating Services respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect personal data when you visit our website or contact us.

Who we are

Luigi’s Plumbing & Heating Services provides plumbing, heating, boiler and kitchen renovation services across Worcester, Worcestershire and surrounding areas.

We are responsible for the personal information collected through this website.

What information we collect

When you contact us or submit a contact or quote form, we may collect:

• Your name
• Email address
• Phone number
• Details of your enquiry or project
• Any other information you choose to provide

We only collect information that is reasonably necessary to respond to your enquiry and provide our services.

How we use your information

We may use your information to:

• Respond to enquiries and requests for quotations
• Contact you regarding your enquiry or project
• Provide and manage our services
• Maintain records relating to our customers and enquiries

We do not use your personal information for marketing purposes unless you have specifically requested or consented to this.

Lawful basis for processing

We process personal information where it is necessary to respond to your enquiry, provide services you have requested, or take steps at your request before entering into a contract.

Where required, we may also process information to comply with our legal or accounting obligations.

How your data is stored

We take reasonable steps to keep your personal information secure and protect it against loss, misuse, unauthorised access or disclosure.

Access to personal information is limited to those who need it for legitimate business purposes.

How long we keep your data

We retain personal information only for as long as reasonably necessary to deal with enquiries, provide our services, maintain appropriate business records and meet any legal or accounting requirements.

Sharing your information

We do not sell or rent your personal information.

We will only share your information where reasonably necessary to provide our services, comply with legal obligations, or protect our legitimate business interests.

Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or request restriction of certain processing

If you wish to exercise any of these rights, please contact us using the details below.

Cookies

This website may use cookies that are necessary for the website to function properly. We do not use third-party tracking or analytics services to monitor visitors.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect how the website functions.

Contact

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Luigi’s Plumbing & Heating Services
Email: luigisplumbingandheating@hotmail.com
Website: https://luigisservices.co.uk/